Your personal data deserves the same level of care we apply to every part of the dewagg platform. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
Your Privacy Matters: dewagg is committed to protecting the personal information of every player on our platform. This Privacy Policy applies to all data collected through https://dewagg.world, our mobile interfaces, and any communications between you and dewagg's support team. By registering an Account or using our Services, you acknowledge that you have read and understood this policy. Players must be 21 years of age or older to use dewagg.
1.1 dewagg ("we", "us", "our", "the Platform") operates the online betting platform at https://dewagg.world, offering sports betting, live casino games, slot games, togel (Indonesia's traditional numbers lottery), and related gambling services primarily to players based in Indonesia.
1.2 In the course of providing our Services, dewagg necessarily collects and processes personal data about the individuals who register and interact with the Platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to protect it, and the rights available to you as a data subject.
1.3 This Privacy Policy should be read together with dewagg's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
1.4 If you have any questions about how dewagg handles your data, or if you wish to exercise any of your data rights, please contact our Data Privacy team using the details in Section 15 of this policy.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable individual — including name, email address, phone number, national identity number, financial account details, IP address, and behavioral data. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | dewagg, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | Any third-party service provider that processes Personal Data on dewagg's behalf under a formal data processing agreement. |
| "Player" / "You" | Any individual who has registered or interacts with the dewagg platform. |
| "KYC" | Know Your Customer — the identity verification process mandated by dewagg's compliance framework before withdrawal processing. |
| "Cookies" | Small text files stored on your device by the dewagg platform to facilitate session management, analytics, and personalization. |
| "Services" | All products, features, and functionalities offered by dewagg through its website and any associated interfaces. |
3.1 dewagg collects the minimum Personal Data necessary to deliver our Services safely, legally, and to the standard our players expect. The categories of data we collect include:
Data Minimization: dewagg does not collect sensitive personal data (such as r eligious beliefs, political opinions, or health information) unless specifically required by our compliance obligations and explicitly disclosed to you at the time of collection. Financial data is stored in encrypted form and never shared with unauthorized third parties.
4.1 dewagg collects Personal Data through the following channels and mechanisms:
4.2 dewagg does not purchase Personal Data from data brokers or acquire player information from unrelated third-party marketing databases. All data we hold originates from your direct interaction with the Platform or from service providers engaged to deliver a specific functional purpose.
5.1 dewagg processes your Personal Data for the following clearly defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, and technical data |
| Identity verification (KYC) | Identity data, KTP/passport scans, selfie photographs |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing betting and gaming services | Behavioral, gameplay, and financial data |
| Fraud detection and prevention | Technical, financial, behavioral, and identity data |
| Responsible gaming monitoring | Behavioral, financial, and gameplay data |
| Customer support communications | Contact and communications data |
| Bonus and promotion administration | Financial, behavioral, and identity data |
| Platform analytics and improvement | Technical and behavioral data (aggregated/anonymized) |
| Legal and regulatory compliance | All categories, as required |
| Marketing communications (with consent) | Contact and behavioral data |
5.2 dewagg will not use your Personal Data for any purpose materially different from those listed above without first obtaining your explicit consent or, where required by law, notifying you in advance.
6.1 dewagg processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
6.2 Where dewagg relies on legitimate interests as its legal basis, we conduct a balancing assessment to confirm that our interests do not override your rights and freedoms. A summary of these assessments is available upon request.
7.1 dewagg does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. Data sharing is limited strictly to circumstances necessary to deliver our Services, meet legal obligations, or protect the integrity of the Platform.
7.2 Service Providers (Data Processors). We share Personal Data with carefully selected third-party vendors who process data on our behalf under formal data processing agreements that require them to maintain confidentiality and implement appropriate security measures. These include:
7.3 Regulatory and Legal Disclosure. dewagg may disclose your Personal Data to governmental authorities, law enforcement agencies, regulators, or courts where required by applicable law, a valid legal order, or our licensing obligations — including for the purposes of investigating suspected money laundering, fraud, or other criminal activity. We will notify you of such disclosures where legally permitted to do so.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of dewagg's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights in respect of your data will be maintained.
No Data Selling: dewagg does not and will never sell your personal information to advertising networks, data brokers, or any other commercial third party. All data-sharing arrangements are governed by written agreements that restrict the recipient's use of your data to the specific purpose for which it was shared.
8.1 dewagg retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations.
8.2 The following general retention periods apply:
8.3 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be associated with you as an individual. Anonymized aggregate data (such as platform usage statistics) may be retained indefinitely for analytical purposes.
9.1 dewagg applies a layered approach to data security, combining technical, organizational, and procedural controls to protect your Personal Data against unauthorized access, loss, alteration, or disclosure.
9.2 Our technical security measures include:
9.3 While dewagg employs all reasonable measures to protect your data, no method of internet transmission or electronic storage is entirely infallible. In the unlikely event of a data breach that poses a risk to your rights or freedoms, dewagg will notify affected players and relevant authorities in accordance with applicable legal requirements without undue delay.
9.4 You are responsible for maintaining the security of your own Account credentials. Do not share your password with any third party. If you suspect your Account has been compromised, contact dewagg support immediately via live chat for swift remedial action.
10.1 As a Player on the dewagg platform, you hold the following rights in respect of your Personal Data. These rights may be exercised by contacting our Data Privacy team via the channels listed in Section 15:
You may request a copy of all Personal Data dewagg holds about you, together with information about how it is being processed.
You may request the correction of any inaccurate or incomplete Personal Data we hold about you. Some corrections may require re-verification of your identity.
You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may request that dewagg limits its processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
You may request a machine-readable copy of the Personal Data you have provided to dewagg, for transfer to another service provider of your choice.
You may object to processing carried out on the basis of legitimate interests, or to any processing of your data for direct marketing purposes at any time.
10.2 dewagg will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days with prior written notification. We may ask you to verify your identity before acting on any request to protect against unauthorized access to your data.
10.3 The exercise of these rights is free of charge. However, where requests are manifestly unfounded or excessive (particularly where repetitive), dewagg reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation.
Note on Legal Retention: The right to erasure does not override dewagg's legal obligations to retain certain data under AML and regulatory requirements. Where we are required by law to retain data, we will inform you of this limitation when responding to your erasure request and explain the specific legal basis for continued retention.
11.1 The dewagg platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to enhance your user experience, and to gather aggregated analytics data that helps us improve our Services.
11.2 The following categories of cookies are used on the dewagg platform:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. These are essential for the platform to function and cannot be disabled. | Session (expires on browser close) |
| Functional | Remembering your language preferences, display settings, and Account customizations to deliver a consistent experience across sessions. | Up to 12 months |
| Analytics | Aggregated, anonymized data on page views, feature usage, and navigation patterns — used to identify areas for platform improvement. No individually identifying data is retained. | Up to 12 months |
| Fraud Prevention | Device fingerprinting and behavioral signals used to detect suspicious login activity, multi-accounting attempts, and automated bot access. | Up to 90 days |
11.3 dewagg does not use third-party advertising or retargeting cookies. We do not share cookie-derived data with advertising networks or social media platforms.
11.4 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the dewagg platform and may prevent you from logging in or placing bets. Disabling functional or analytics cookies will not affect your core access to Services but may result in a less personalized experience.
12.1 The dewagg platform is strictly intended for individuals aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a minor has submitted Personal Data or created an Account, we will immediately close that Account, delete all associated data, and refund any deposits where applicable.
12.2 If you are a parent or guardian and believe that a minor in your care has accessed the dewagg platform, please contact our support team immediately via live chat or email at [email protected] (plain text — this address is not a clickable link). We will act promptly to remove the minor's data and close the Account.
12.3 dewagg recommends that parents and guardians make use of internet filtering and parental control software to restrict minors' access to online gambling platforms. Age verification is a core component of our KYC process and is applied to every registered Account prior to any withdrawal.
13.1 As an internationally operated platform primarily serving Indonesian players, dewagg may transfer Personal Data to service providers and infrastructure partners located outside Indonesia. Such transfers are necessary for the provision of our Services — for example, cloud hosting infrastructure, KYC verification services, and game content delivery networks may be operated from data centers in various jurisdictions.
13.2 Where Personal Data is transferred internationally, dewagg ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to the standards applied within Indonesia. These safeguards may include:
13.3 You may request details of the specific safeguards applied to any international transfer of your Personal Data by contacting our Data Privacy team using the details in Section 15.
14.1 dewagg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The "Last Updated" date at the top of this page reflects when the most recent revision was made.
14.2 Where we make material changes to this Privacy Policy — particularly changes that affect how we use your Personal Data or your rights as a data subject — we will notify you by email to the address registered on your Account and/or by posting a prominent notice on the dewagg platform prior to the changes taking effect.
14.3 We encourage you to review this Privacy Policy periodically. Your continued use of the dewagg platform following the effective date of any amendment constitutes your acknowledgment of the revised policy. If you do not agree with any change, you may close your Account in accordance with the procedure described in the Terms & Conditions.
15.1 For all privacy-related enquiries — including data access requests, rectification requests, erasure requests, objections to processing, or complaints about how dewagg handles your Personal Data — please contact our Data Privacy team through any of the following channels:
15.2 When submitting a data rights request, please include your full registered name and the email address associated with your dewagg Account so that we can locate your records promptly and verify your identity before processing the request.
15.3 dewagg is committed to resolving all privacy enquiries fairly and transparently. If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Response Commitment: dewagg's Data Privacy team aims to acknowledge all privacy enquiries within 48 hours (WIB business hours) and to provide a full substantive response within 30 calendar days. For urgent security or account-compromise matters, live chat is the fastest channel — typically answered within 2 minutes during peak hours.
We go beyond minimum compliance to ensure your personal data is handled with the care and transparency you deserve.
Every data exchange between your device and the dewagg platform is protected by bank-grade 256-bit SSL/TLS encryption. Your personal information and financial details are unreadable to any third party in transit.
dewagg does not sell, rent, or trade your personal information to advertisers, data brokers, or any other commercial entity. Your data is used only to deliver our Services, meet legal obligations, and protect the Platform's integrity.
Our identity verification process protects every player on the platform by ensuring all accounts belong to real, age-verified individuals. KYC documentation is stored in encrypted form and accessed only by authorized compliance personnel on a strict need-to-know basis.
You can access, correct, download, or request deletion of your Personal Data at any time. Our Data Privacy team responds to all valid requests within 30 calendar days, free of charge — giving you genuine, practical control over your information.
Our infrastructure is protected by real-time intrusion detection, regular independent penetration testing, and comprehensive audit logging. Any anomalous activity on your Account triggers an immediate internal review and, where necessary, player notification.
When this Privacy Policy changes in any material way, we notify you directly by email before the new terms take effect. We never update our data practices silently — you always know how your information is being used before any change applies to you.
Our support team is available around the clock to help with data requests, account security, and any privacy concerns you may have.